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Can't Start Indigo

This article covers the main reasons why Indigo might not start and how to resolve these issues.

Indigo startup issue

Time & Timezone Settings​

Checking Time Settings

warning

Unsynchronized timezone settings can prevent Indigo from starting correctly.

  1. Disconnect the agent and log out
  2. Open Windows settings through Start → Settings
  3. Select Time & Language → Date & time
  4. Enable the options:
    • "Set time zone automatically"
    • "Set time automatically"
  5. Click the "Sync now" button
Windows time settings

Location Services​

Configuring Location Services

note

If the automatic timezone option is locked, you'll need to enable location services first.

  1. Go to Windows settings by clicking Start → Settings
  2. Select Privacy & Security → Location
  3. Enable:
    • "Location services"
    • "Allow apps to access your location"
Windows location settings

Conflicts with Other Applications​

Checking for Conflicts

The following applications may block Indigo:

  • Antivirus software
  • Firewall
  • VPN
  • Proxy applications (like Proxifier and SocksEscort)
Solution
  • Option 1: Remove conflicting applications
  • Option 2: Temporarily disable them
  • Option 3: Add Indigo to their whitelist in settings

Internet Connection Issues​

Checking Connection

Some internet service providers may block:

  • Proxy providers
  • Connections to Indigo
  • Have low connection speeds
Try alternative connections
  • Connect through a VPN
  • Use a different Wi-Fi network
  • Connect through mobile internet

Updating Application Components​

Reinstalling Components

note

This action is safe and won't result in data loss - it only updates system components.

  1. Disconnect the agent
  2. Navigate to the Indigo folder: 
    C:\Users\%username%\indigo
  3. Delete the deps folder
  4. Connect the agent and open any profile to start components download

Sending Logs​

If issues persist, send us your logs for analysis:

  1. Reproduce the issue

  2. Find and archive the logs folder:

C:\Users\%username%\indigo
  1. Send the archive to support via @indigosupport_bot