FAQ: Subscriptions and Payments
In this section, you will find answers to frequently asked questions about subscriptions and payment methods for our services.
Payment Methods
What payment methods do you accept? Are bank transfers supported?
We accept various payment methods, including:
- Bank cards (Visa, Mastercard, etc.)
- Cryptocurrency
If none of the available methods of payment is suitable for you, then please contact our support service.
Can I pay my invoice in a different currency?
We accept payments by card and cryptocurrency. If you pay an invoice in a currency different from the main currency of your account (if applicable), the amount will be automatically converted at the current exchange rate of your bank or payment system.
All prices on our website are indicated in the main currency. When paying in a different currency, the final debit amount may vary slightly due to exchange rate differences and your bank's fees.
Billing Cycles
What billing cycles are available?
You can choose the billing cycle that is most convenient for you. We offer flexible options to meet your needs.
Monthly Cycle
Pay for your subscription every month. This option provides maximum flexibility and allows you to manage your expenses médecin short term.
Annual Cycle Discount!
Choose the annual plan and get a discount! This is the best option for those who plan to use our services long-term and want to save money.
Subscription Management
Will I receive notifications before my subscription renews?
Of course! We value transparency. You will receive an email reminder about the upcoming subscription renewal a few days before the payment is due. This will give you enough time to make changes or cancel your subscription if necessary.
Can I use one subscription on different devices simultaneously?
Yes! We have no restrictions on the number of devices used. You can use your Indigo subscription on multiple computers (Windows, macOS, Linux) simultaneously, regardless of the subscription type.
How do I change my email?
Currently, due to technical features of our platform, the function to change the email address linked to your account is not available directly through your personal account. We understand that this is a much-needed feature, and our team is already actively working on its implementation. We will inform you as soon as it becomes available.
What if I want to receive cryptocurrency payment links to a different email?
At the moment, invoices and links for cryptocurrency payments are sent exclusively to your registered email address. Forwarding these notifications to another email address is not provided.
If there are any changes to this policy in the future, we will be sure to notify all our users.
What should I do if I can't access my email after paying with cryptocurrency?
If you paid for your subscription with cryptocurrency and subsequently lost access to the email address that was specified during registration, please immediately contact our support service. We will verify your payment and do everything possible to help you regain access to your subscription.
Data and Subscription Cancellation
Do you delete data after subscription cancellation?
Your data (e.g., profile settings, fingerprints) is stored on our secure cloud servers.
- If you miss a payment deadline: Your data will not be immediately deleted. You will regain access to it as soon as the subscription is renewed (paid).
- After subscription termination: In accordance with our Terms of Use, we will store your data for 3 months after the official termination of your subscription.
After this 3-month period, your data may be permanently deleted from our servers. We recommend saving important information before your subscription expires or during the specified storage period.
If you have any other questions, please contact our support service.